Equicare: Ready for clinical use within 60 days, guaranteed.

At Equicare we’ve always worked hard to meet your timelines.  Now, we guarantee it.

60 days, guaranteed

We’re committed to making our installation process quick and painless so you can get on with working with your patients.   Our 60 day guarantee means that if we can’t get your system ready for clinical use in 60 days, you’ll get a year of free support.  Ready to put us to the test?  Great!  Get in touch to finalize your contract and get your installation started.

Still have questions?  We’ve answered some of your questions below.  Contact us anytime to learn more.

What does Equicare do in that 60 day period?
We’ll configure the software and OIS interfaces to meet your needs, analyze your workflows to identify how Equicare can integrate into your daily operations, review your needs for clinical content, and provide training.  To complete this process we’ll ask your team to participate in a few meetings, and provide us with the info we need to set up the software for your organization.

When does the 60 days start?
Every Equicare installation begins with a kick off meeting.  We’ll start the 60 day count from that day.

Is my team involved in the install process?
Yes, to qualify for the guarantee, you have to meet all project milestones that are assigned to your team. During the kickoff meeting we will review all milestones with your team and make sure that they all make sense. If you hit your milestones, but we miss the 60 day window, you get a free year of support.

We need to go live sooner than 60 days.  Can you meet a shorter deadline?
Most of the time, yes!  If you need to go live in less than 60 days, contact us and let us know your timeline.  Usually we can accommodate your needs, and move even faster than 60 days.

Isn’t the first year of support free already?
You’re right, the first year of support is included in your warranty. If we don’t make our 60 day commitment, you’ll get a second year at no cost too.

What’s included in the free support year?
If we miss the 60 day install deadline, your year of support will include all aspects of our regular customer care program.  This includes:

  • Live support: from 6am to 7pm Pacific, business days
  • Maintenance releases: these ensure your system has the latest fixes for software and security issues as soon as they are available
  • Software upgrades: we include updates to existing modules; as well as brand new features and functionality
  • Clinical Content Updates:  we update a library of follow-up templates , questionnaires and educational material
  •  Installation of all new releases: our customer support team will install all updates and upgrades to minimize interruptions of your system.

 

Equicare Health Recognized for Innovation in the Global Digital Health 100 Awards from The Journal of mHealth

Digital Health 100 LogoVancouver, BC – Equicare Health Inc, a leading provider of care coordination software, announced today it has been recognized as one of the top 100 global digital health companies in the Global Digital Health 100 Award as compiled by The Journal of mHealth. This is a prestigious honor which recognizes the most innovative companies working in the mobile and digital health sectors today.

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Equicare Health completes installation of cancer survivorship and navigation software at 13 e+CancerCare sites

Vancouver, BC – Equicare Health Inc, a leading provider of care coordination software has completed the installation of EQUICARE CS™ at 13 e+CancerCare facilities.  e+, one of the leading operators of outpatient cancer care centers offering a variety of cancer imaging, chemotherapy, and radiation therapy services, kicked off the project with Equicare on July 18, 2014, and all centers were running live software by October 18, 2014.  e+ currently manages over 1,000 patients through Equicare’s systems.

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Equicare Health announces the expansion of support services for growing customer base

Vancouver, BC – November 20, 2014 – Equicare Health, Inc., a leading provider of oncology care coordination software, has introduced enhanced customer support programs to meet the needs of an increasingly large user base.  Now in use by over 60 000 patients from 111 healthcare organizations around the world, Equicare has launched increased live telephone support hours, a patient portal analytics program, and a new support ticketing system that enables faster response times.

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Create a survivorship care plan in less than 5 minutes

Is it really possible to create a survivorship care plan that includes all of the Institute of Medicine’s recommendations in less than 5 minutes?  The answer from Equicare is an emphatic YES.   With the right tools you can prepare a comprehensive care plan that includes a treatment summary, targeted educational materials, scheduled questionnaires, a long term follow-up plan, care team contact info and more.

How do we compile all that data so quickly?  The key is in the interfaces we create between EQUICARE CS and your hospital information systems. By pulling existing patient data into the system, you eliminate manual data entry to very quickly prepare a patient specific care plan, which can be printed for patients and PCPs, and online through a patient portal.

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Demo: Create a survivorship care plan in less than 5 minutes

If you want to see exactly how it works, just play the video below, where we walk through all the steps in care plan creation in just over 3 minutes

Learn more about EQUICARE CS or contact us for a live demo of the software.

Equicare Health announces a partnership with OncoLink to develop oncology education services

Vancouver, BC – September 15, 2014 – Equicare Health, a leading provider of care coordination software, is pleased to announce a partnership with OncoLink, Penn Medicine’s online cancer education resource for patients and healthcare professionals. Through the partnership, Equicare will develop products and services to organize, manage and deliver OncoLink’s continuously updated, market leading educational materials.  Representatives of both Equicare and OncoLink will be available at booth #1144 of the ASTRO Annual Meeting in San Francisco Sept 14 – 16, 2014 to provide more information about the planned products and services.

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Welcome Randy Hemingway, Sales Manager, Northeast

Randy HemingwayPlease join us in welcoming Randy Hemingway to the Equicare team!  Randy has enjoyed an incredibly varied career in the field of oncology including roles as Director of Oncology, Dosimetrist, and Sales Manager.  He’s worked all over the world, delivering health technologies and we’re thrilled he’s now going to support healthcare providers in the Northeast.  Get to know Randy a little better here:

What was your first job?|
My very first job was in a butcher shop.  I really liked it because I got to interact with customers, and also learned what makes a great steak. I got pretty good at it, and in high school I even judged meat competitions! 

What are you most proud of in your career so far?
I’ve worked in International sales for over 14 years, and I’ve had the chance to introduce new healthcare technologies to Latin America, Europe, Asia, and South America.  It’s been incredibly enlightening for me to see how different each health system is, and yet how each shares common ground: a basic desire to provide best care for their patients.  While it’s been eye opening for me personally, it’s also been extremely rewarding to see how the technologies I’ve introduced change the operation of healthcare organizations, and ultimately improve the care patients receive.  Making a difference like that is something I’m very proud of.

What are you most looking forward to working on at Equicare?
I notice that while health technology is improving, we have tended to lose focus on the patient as a whole person.  In the US especially, we often treat immediate symptoms and localized problems first, which means we miss a lot of the dietary, emotional and psycho-social aspects of care.  At Equicare, we’re bringing in a continuum of care to oncology, and considering the patient’s needs in full.  This brings the patient to the center of care, which is very different from anything I’ve ever done.  This is really a monumental step for the healthcare providers, who have a more complete picture of their patient’s health, and for the patient, who can finally take a more active role in their health, confident they’re being treated like a complete person!  The fact that I have the chance to introduce these changes to the healthcare industry through Equicare is very exciting.

What do you think of the state of the Healthcare IT industry and its future?
I think that as a rule, we’ve seen a trend towards the generalization of healthcare IT, where technology comes top down from large, enterprise level systems.  While this has obvious administrative benefits, we often lose out on patient care – it’s just impossible for one of these large systems to meet the needs of oncology patients specifically.  What Equicare is doing, and what I think will become a trend, is to work from the bottom up, with a system ideal for treating specific patients, while also integrating into the larger hospital IT systems. Adding these specialized services will be a significant milestone improving relationships between patient, family, clinicians and PCPs.

The ability to track patients throughout their care is increasingly key to success.   This will be most significant in reducing the number of patients that drop between treatments, and never receive follow up.  Knowing where patients are in the process, addressing problems that arise, and sharing this information not only with other specialists, but also with the patient, again puts the patient back in the center of care.

Finally – the internet has completely changed the way we view our health.  Many patients, especially younger ones, will go online and do their own health research before even coming into a clinic.  While this  generally leads to a better educated patient population, we can’t control what kind of information patients are getting, or validate it’s accuracy.  I hope products like Equicare, which include up to date, clinical education can bridge the gap, so we can educate patients with information they can trust.

How have you seen technology improve the lives of those suffering from long term conditions or illnesses?
Specifically in oncology, I’ve seen amazing improvements in localized radiation therapy.  The ability to localize treatment has not only improved cure rates but dramatically reduced toxicities and secondary malignancies. I’ve also seen major improvements in information technology that enable us as a community to learn from our history so that we don’t repeat our mistakes.  The improvements in treatment and the increased availability of  information have enabled the healthcare community to see pretty dramatic improvements in health outcomes for cancer patients.

Now that we’re in the beginning stages of public healthcare in the US, I hope we don’t lose out on these improvements by generalizing treatment recommendations. Patients still have unique needs, and a one size fits all health system doesn’t address these issues.

What are you reading right now?
This might be boring, but mostly I read journals, and especially the Red Journal. Well that, and LOTS of emails!

You need to go on holiday tomorrow- where would you go?.
Paris and anywhere in Latin America are favorites, but if i had a choice to go anywhere, and the world were safer place I’d love to travel to Kathmandu, which is somewhere I’ve never been.

What would you eat for your last meal on earth?
I think I’ve come full circle to my first job: I’d definitely chose Filet mignon.

We’re pleased to have Randy and his expertise on our team. Want to get in touch about oncology care or the finer aspects of butchery? Please contact Randy at randy.hemingway@equicarehealth.com

 

Equicare Health announces a partnership with e+CancerCare

Equicare to provide integrated software that enables e+ to deliver coordinated Navigation, Survivorship & Patient Portal Services to their centers

Vancouver, BC – August 11 , 2014Equicare Health, a leading provider of care coordination software, is pleased to announce a partnership with e+CancerCare. Headquartered in Nashville, TN, e+ is one of the leading operators of outpatient cancer care centers, offering a variety of cancer imaging, chemotherapy, and radiation therapy services in their 23 sites including Rocky Mountain Oncology Center in Wyoming, OncoLogics in Louisiana, Community Cancer Center of North Florida, Laurel Cancer Care in Mississippi, South Georgia Center for Cancer Care and PET Imaging centers in Texas, Oklahoma and Colorado.  Through the partnership, Equicare will integrate the EQUICARE CS™ software suite into the entire e+ network, enabling the centers to provide navigation, survivorship and patient portal services.

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Finding the ROI in Survivorship

Based on our experience, most oncology healthcare providers believe in the value of navigation and survivorship, and most patients appreciate having access to it. These services can help providers ensure patients receive the long-term care they need, and help patients play a more active role in their health. The Institute of Medicine has been advocating survivorship since their 2005 “Lost in Transition” paper, and the American College of Surgeons Commission on Cancer has now changed their accreditation requirements to include survivorship planning.

So why isn’t everyone doing it?  One of the most common obstacles organizations face is cost.  Managing a large-scale survivorship program usually requires the use of new electronic tools, and often hiring dedicated staff members. For many organizations, the investment is hard to justify, especially in a time of shrinking budgets.

What many organizations don’t realize is that survivorship & navigation can actually deliver a return on investment, often within a few years of implementation. We are now pleased to introduce a Pro-forma tool that calculates what we expect this return to be. For example, take a look at the 5-year return from 2 fictitious, though typical, organizations below.

This tool was developed in partnership with American Medical Accounting & Consulting Inc (AMAC), one of the leading firms in the radiation oncology industry. Based on this reimbursement data, and information about the size, make-up and growth projections of an organization, we can calculate an expected 5-year ROI to help justify an initial investment. Although the data above is fictitious, it represents the real return organizations can expect to realize when using an electronic survivorship product like EQUICARE CS.

Don’t believe us?  Let us prove it!  Contact us to learn more about where these numbers come from and get an ROI calculation specific to your organization.

More questions?  We’ll try to answer some below:

  1. What’s the difference between incremental net income and ROI?
    The ROI is simply the difference between the total revenue and expenses of managing a survivorship program. The incremental net income is the difference between the ROI an organization realizes when using an electronic tool like ECS, and the ROI from running a manual survivorship program. This is an important figure to present when considering whether to introduce an electronic tool, or attempt a manual program.
  2. What is a manual survivorship program?
    In the table above, we reference a manual survivorship program – this is how we describe programs that are run using paper or excel spreadsheets. While it’s possible to run a program like this, it’s less efficient, and for some organizations, particularly free-standing clinics like the one in the example above, actually causes the organization to lose money.
  3. Where does the revenue come from?The major sources of revenue are from:
    • Increased rates of patient attendance at reimbursable follow-up appointments
    • Increased Nurse Navigator efficiency – fewer FTEs can manage the same (or more) patients
    • For hospitals with imaging – we include revenue from additional in imaging studies, which may have been lost without survivorship & navigation
  4. Do you include staff salaries in this calculation?
    Yes, we use your current size and plans for the growth of the program to estimate the number of nurse navigators (or other dedicated employees) required to manage the program now and in the years to come.  This is included in the expense calculation.
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